Customer Success Lead
QRA’s mission is to improve the technical communication of cross-functional teams working on complex projects. We build software tools that analyze requirements documents using Natural Language Processing.
Our core values are Tenacity, Agency, and Openness. We treat each other with respect and with a high degree of trust. We care for the company and we care for each other.
About the Position
We are looking to expand our team with a Customer Success Lead to help our customers maximize the value they receive from our solutions.
We seek to better understand each of our customers and provide greater value by helping them be more successful with our product. Customer expansion at the core of our growth. Our first contract with a customer is the initial engagement of a long-term relationship.
This is an intermediate-to-senior position. Our ideal candidate will have the following attributes or the mindset to acquire them. This role could be a great fit if you:
The primary objective of this role is to build customer loyalty and trust by helping them be successful according to their own needs. The outcome is an increased penetration into our customer base through expansion. Primary duties include
We are continuously taking in applications until the position is filled. Please email a resume and a cover letter explaining why you would be a good fit for the position, to firstname.lastname@example.org. Please include the position for which you are applying in the subject field.